Terms of Service
Effective date: August 12, 2026
These Terms of Service ("Terms") govern your use of ordison.com and your purchase or use of services provided under the Ordison business name ("Ordison," "we," "us," or "our"). Ordison is a business name operated by an individual based in Uruguay.
By using our website, accepting a proposal or scope of work, authorizing Ordison to begin services, or submitting payment for services, you agree to these Terms.
If a proposal, statement of work, order, or other written agreement between you and Ordison contains terms that conflict with these Terms, the specific written agreement will control with respect to that conflict.
1. Services
Ordison provides business systems, workflow automation, software configuration, integrations, dashboards, reporting solutions, custom development, implementation, and related technology services.
The specific services, deliverables, pricing, assumptions, included features, implementation requirements, timelines, support, and other project-specific terms may be described in a proposal, statement of work, order, invoice, or other written agreement.
2. Proposals and Scope of Work
A proposal or scope of work may specify deliverables, included variables, conditions, integrations or workflows, implementation services, testing, client-specific configuration, estimated delivery timeline, price and payment terms, included support, and additional or optional services.
Work outside the agreed scope is not automatically included. Additional requirements, variables, conditions, integrations, revisions, custom logic, or other changes may require additional fees and/or a revised delivery timeline.
We will obtain client approval before performing material additional work that results in additional charges.
3. Orders and Acceptance
Unless otherwise specified in writing, an order becomes binding when the client accepts the applicable proposal or scope of work, submits payment, or otherwise provides written authorization for Ordison to begin work.
Electronic acceptance and written approval by email or other agreed electronic communication may constitute acceptance.
4. Fees and Payment
Fees are stated in the applicable proposal, scope of work, invoice, or order. Unless otherwise stated, fees are quoted as one-time charges for the specified scope.
Payments may be accepted through bank transfer or other payment methods made available by Ordison. The client is responsible for any applicable bank, transfer, intermediary, or similar fees associated with its payment unless otherwise agreed.
Any applicable taxes, duties, or similar charges imposed on the client in its jurisdiction are the client's responsibility unless applicable law requires otherwise. Ordison may delay the start of work or suspend delivery where an agreed payment is overdue.
5. Delivery and Client Dependencies
Any delivery dates or timelines are estimates unless expressly agreed otherwise in writing.
Project timelines may depend on the client providing information, decisions, access, credentials, templates, files, permissions, test data, approvals, or other materials. Delays in receiving required client information or access may extend the delivery timeline.
Ordison is not responsible for delays caused by the client or by third-party services, APIs, outages, platform reviews, access restrictions, or circumstances outside our reasonable control.
6. Client Responsibilities
Clients are responsible for providing accurate and complete project requirements; ensuring they have authority to provide access to relevant accounts, systems, and data; maintaining appropriate backups and account security; reviewing and testing deliverables before relying on them in production; reviewing automated outputs and business-critical results; complying with laws and contractual obligations applicable to their business and data; and maintaining licenses and subscriptions required for third-party services.
Unless specifically agreed otherwise, automation does not eliminate the client's responsibility to review business-critical information and outputs.
7. Third-Party Platforms and Integrations
Ordison solutions may depend on or integrate with third-party products and services, including cloud platforms, APIs, productivity software, accounting software, project management tools, and other systems.
Third-party services are controlled by their respective providers. Ordison cannot guarantee the continued availability, functionality, pricing, compatibility, API behavior, permissions, or policies of any third-party platform.
Changes made by a third-party provider after delivery may require updates or additional development. Unless included in an ongoing support agreement or warranty obligation, such work may be quoted separately.
The client remains responsible for complying with the terms, licensing requirements, and policies of third-party services it uses.
8. Beta and Early-Stage Services
Some Ordison products or services may be offered as beta, pilot, early-access, or introductory implementations. Beta services may evolve based on testing and client feedback and may contain limitations or require adjustments after implementation.
The applicable proposal will describe what implementation, customization, testing, support, and modifications are included. Unless specifically promised in writing, participation in a beta does not entitle the client to unlimited customization, future features, or lifetime support.
9. Testing, Corrections, and Support
Ordison will use reasonable care in developing, configuring, and testing deliverables.
If a delivered solution materially fails to operate according to the agreed scope due to an error in Ordison's implementation, the client should notify us within any correction or support period specified in the proposal. Where no period is specified, the client should report implementation defects within a reasonable period after delivery.
Corrections to implementation errors within the agreed scope are distinct from enhancements, new requirements, changes in business processes, third-party platform changes, or additional functionality. Such additional work may be quoted separately.
10. Cancellations and Refunds
Because many Ordison services involve customized digital work, configuration, analysis, development, or implementation, fees for work already performed are generally non-refundable to the extent permitted by applicable law.
If a client cancels a project after work has begun, Ordison may retain or charge the portion of the agreed fee reasonably attributable to work already performed and non-recoverable costs incurred.
If Ordison is unable to deliver a material portion of prepaid services for reasons within our control, we will work with the client to provide an appropriate correction, alternative, project credit, or refund for the undelivered portion, as appropriate.
Nothing in these Terms limits any non-waivable rights available under applicable law.
11. Intellectual Property
Each party retains ownership of intellectual property it owned before the project. Clients retain ownership of their data, content, branding, templates, business information, and other materials they provide to Ordison.
Unless otherwise specified in the applicable proposal, upon full payment the client may use client-specific deliverables created specifically for that client for its internal business purposes.
Ordison retains ownership of its pre-existing and reusable intellectual property, including methodologies, know-how, concepts, frameworks, libraries, templates, generic scripts, utilities, components, techniques, development tools, and improvements that are not uniquely created from the client's confidential information.
Ordison may reuse general knowledge, skills, concepts, techniques, and non-confidential components developed or learned while providing services, provided that doing so does not disclose the client's confidential information. Any different intellectual-property arrangement may be specified in the applicable proposal or agreement.
12. Confidentiality
Each party may receive confidential or non-public information from the other in connection with a project. Each party agrees to use reasonable care to protect such information and to use it only for purposes related to the services or as otherwise authorized.
Confidentiality obligations do not apply to information that is publicly available through no breach of these Terms, was lawfully known without confidentiality obligations, is independently developed without use of confidential information, or is lawfully received from another source. Disclosure may also be made where required by law.
13. Data and Credentials
Where access credentials or permissions are required, clients should provide the minimum access reasonably necessary for the project. Ordison may use authorized credentials and system access solely as reasonably necessary to provide the agreed services.
Clients are encouraged to revoke unnecessary access and rotate temporary credentials after implementation where appropriate.
14. No Professional Advice
Ordison provides technology, automation, systems, and related business-process services. Unless expressly agreed otherwise, Ordison does not provide legal, tax, accounting, investment, cybersecurity certification, or other regulated professional advice.
Automations, dashboards, reports, calculations, integrations, and other outputs should not be treated as a substitute for review by appropriately qualified professionals where such review is required.
15. Warranties and Disclaimers
Ordison will perform services with reasonable care consistent with the agreed scope.
Except for commitments expressly stated in a written proposal or agreement and to the maximum extent permitted by applicable law, the website and services are provided on an 'as is' and 'as available' basis.
We do not warrant that every automation, integration, website, API, third-party platform, or service will operate uninterrupted or error-free indefinitely. We do not guarantee particular financial, operational, revenue, productivity, or other business results from the use of our services.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Ordison will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunity, goodwill, or data arising from the use of the website or services.
To the maximum extent permitted by applicable law, Ordison's aggregate liability arising from a particular project or service will not exceed the amount actually paid to Ordison for the specific project or service giving rise to the claim during the twelve months preceding the event giving rise to the claim.
These limitations do not apply where liability cannot legally be limited or excluded.
17. Suspension or Termination
Either party may terminate a project according to the terms of the applicable proposal or written agreement.
Ordison may suspend or terminate services where the client materially breaches an agreement, fails to make required payments, misuses the services, requests unlawful activity, or creates an unreasonable security or legal risk.
Termination does not eliminate payment obligations for work already performed or other obligations that by their nature should survive termination.
18. Acceptable Use
You may not use Ordison's website or services to violate applicable law, infringe the rights of others, gain unauthorized access to systems or information, distribute malicious software, conduct fraudulent or deceptive activity, interfere with the security or operation of systems, or request Ordison to perform activity that we reasonably believe is unlawful or unauthorized.
We may refuse work that presents legal, security, ethical, or operational risks that we consider unacceptable.
19. Changes to These Terms
We may update these Terms from time to time as our services and business evolve. The updated Terms will be published on this page with a revised effective date.
Changes will apply prospectively unless otherwise required by law. A material change to website Terms will not retroactively change an already accepted project-specific agreement unless the parties agree otherwise.
20. Governing Law and Disputes
These Terms and disputes arising from them are governed by the laws of the Oriental Republic of Uruguay, without regard to conflict-of-law principles, except where applicable law requires otherwise.
The parties should first attempt in good faith to resolve any dispute through direct communication. If a dispute cannot be resolved informally, it will be submitted to the competent courts of Uruguay, except where applicable law provides a party with a non-waivable right to another forum.
21. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
22. Entire Agreement
These Terms, together with any applicable proposal, statement of work, order, invoice, or other written agreement, constitute the agreement between the parties concerning the applicable services.
Project-specific written terms control over these general Terms where they expressly conflict.
23. Contact
Questions regarding these Terms may be sent to Ordison, Uruguay, at contact@ordison.com.